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Maintenance & Support

All services & pricing

Product care after launch

Review application health and perform small fixes and scheduled checks within a monthly allowance.

Maintenance & Support from €300 / month Monthly. Onboarding follows a health review; initial stabilization is priced separately.

Who this is for

Owners of live applications who need baseline recurring support with clear hours and response terms.

What you get

Scheduled checks, agreed small tasks and a monthly summary. System health and access are reviewed before onboarding.

Packages & scope

Starting prices apply to the baseline scope below. Final scope, acceptance criteria and schedule are confirmed in the proposal. Timing starts once access and materials are available. Third-party services and any applicable taxes are specified separately.

Maintenance & Support

from €300 / month

Baseline care for one application, with up to 2 working hours per month.

Scope, timing & exclusions

What you get Application health checks, small fixes and a monthly work summary.

Included

  • Up to 2 hours per month, including checks and fixes
  • Review of monitoring, backups and compatible updates
  • Initial response within 2 business days: Mon–Fri, 09:00–18:00, Sofia time

Not included

24/7 on-call, guaranteed resolution time, new features and cloud bills. Unused hours do not roll over; extra work is quoted separately.

Timing Monthly. Onboarding follows a health review; initial stabilization is priced separately.

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How we work

  1. Understand

    Review the task, existing system and constraints.

  2. Agree

    Define the scope, outcome, acceptance criteria and budget.

  3. Deliver

    Complete the agreed work and show the results.

  4. Hand over

    Review the outcome, hand over materials and agree next steps.

Clear working terms

Scope & changes

We agree the outcome, acceptance criteria and budget before starting. Additional requests are estimated and approved separately. If an agreed result is missing, we first agree how to correct it; cancellation and refund terms are defined in the contract.

Code, access & confidentiality

We hand over paid project deliverables, code and documentation under the contract. Third-party licences keep their own terms. An NDA can be signed before sensitive information is shared.

Bug fixes & ongoing care

The stated bug-fix period covers defects against the accepted scope. New features and ongoing maintenance are separate services. Support hours, access and response terms are agreed before onboarding.

Choose your next step

Compare related services or share your task. We will help define the scope and suitable format.

All services & pricing